Support

How to get started

HOSTING MADE EASY
The best way to start using pop&stay is to convert your paper guidebook into a personalized digital guidebook and modify it as you need to
HOSTING WELL TAKES TIME
On every pop&stay host account there is one sample guidebook. Browse through it for inspiration, guidance on structure, and examples of what to add to your guidebook. For a deep-dive into the fundamentals of creating a 5 stars hospitality interactive guidebook, watch this video.

Take time to fill out all sections because you only get one first impression Your guidebook is made to convey the right expected information at the right time and to the right guest during his stay-in

Fill out necessary information in section General section with :

1- Home Name : give a name to your sweet home
2 - Welcome message : just few words to personalize your welcome greeting
3 - Home address
4 - ZIP code
5 - City
6 - Country
7 - Wifi network : one of the most expected info for your guest
8 - Wifi Password : we advise you to change the password and to secure it
9 - Additional information : Tell to your guests about your accommodation and how you decorate it or design it . Add some pictures before your renovation . Let them discover your home decor personality
10 - Click on SAVE button
Add all information your guests must respect regarding your home duties and neighbors expectations. We provide you some samples of appropriate values

Add all indispensable contacts in «Contact Book». Leave main contacts with phone number and mail, your guest could require at once : Emergency, Embassy, Neighbors, commercial partners as Taxi, Guide tour…
Choose in the 6 items what you want to recommend . Share local experiences with Entertainment, best spots with Coffe shops, Restaurants, Bars, guided walks with Things to do and best expenses in Shopping.

Fill out information in «Restaurants» section, click (+ Add new) :

1 -Restaurant Name
2 - Restaurant address
3 - ZIP code
4 - City
5 - Country
6 - Your opinion: tell t about your experience and comments in this place
7 - Phone number
8 - Site web
9 - Tags : Give keywords to your guest about cuisine origins, main courses as tags as following : French, Italian, Chinese, Gastronomy, Meat, Fish, …
10 - Click on SAVE button
11 - Click on the pen icon to edit your fields
1 - Bar Name
2 - Bar address
3 - ZIP code
4 - City
5 - Country
6 - Your opinion: tell about your experience and comments in this place
7 - Phone number
8 - Site web
9 - Tags : Give keywords to your guest about Bar origins, hot courses as tags as following : Beers, Tapas, …
10 - Click on SAVE button
11 - Click on the pen icon to edit your fields
1 - Coffee shop Name
2 - Coffee shop address
3 - ZIP code
4 - City
5 - Country
6 - Your opinion: tell about your experience and comments in this place
7 - Phone number
8 - Site web
9 - Tags : Give keywords to your guest about coffee shop style , drinks, brunch, breakfast as tags as following : Black french coffee, pastry…
10 - Click on SAVE button
11 - Click on the pen icon to edit your Fields
1 - Retail, Mall or Market Name
2 - Retail, Mall or Market Address
3 - ZIP code
4 - City
5 - Country
6 - Your opinion: tell about your experience and comments in this place
7 - Phone number
8 - Site web
9 - Tags : Give keywords to your guest about retail style, as tags as following : Luxury brands, vintage, fashion, foodcourt, wholesale…
10 - Click on SAVE button
11 - Click on the pen icon to edit your fields
1 - Theater, Cinema, Nightclub name
2 - Theater, Cinema, Nightclub address
3 - ZIP code
4 - City
5 - Country
6 - Your opinion : tell about your experience and comments in this place
7 - Phone number
8 - Site web
9 - Tags : Give keywords to your guest about shows, actors, atmosphere, decoration as tags as following : contemporary show, fashion show, comedy, musical show
10 - Click on SAVE button
11 - Click on the pen icon to edit your fields
1 - Name
2 - Address
3 - ZIP code
4 - City
5 - Country
6 - Your opinion : tell about your experience and comments in this place
7 - Phone number
8 - Site web
9 - Tags : Give keywords to your guest about attractive places, as tags as following : Museum, Gallery, temporary exposition…
10 - Click on SAVE button
11 - Click on the pen icon to edit your fields
Take video of your amenities as : Apple TV, washing machine, oven, main breaker with your smartphone or camera.
  • Just film with no oral explanation or any specification and send them to video@pop.link.
  • We will publish them on your guidebook in «Amenities» section with «How it works».
Watch our video «Best practices to film your amenities without being a famous director».
- Device Name
- Comments : add some specifics focus if necessary
- Click on SAVE button
- Click on the pen icon to edit your fields

Read all your guests’s reviews in section «Reviews».

We will play a moderating and protective role for you and your guests.
1. All opinions, reviews will be treated with mutual respect, unless they violate the aforementioned rules.
2. If a guest personally attacks a host with words that are harmful, threatening with our mutual respect policy, his review will be cancelled
3. Guest can not post graphic or disturbing photos, videos and other media in review section.
4. Be aware that posting more than 5 reviews on the same day needs to be justified to our moderator, or it will be considered spam.
5. For any [specific] inquiries please refer to the website address and telephone numbers.
Take video of your amenities as Apple TV, washing machine, oven, main breaker with your smarphone or camera. Just film with no oral explanation or any specification and send them to video@popandlink.com. We will publish them on your guidebook in Amenities section with « How it works ». Watch our video Best practices to film your amenities without being a famous director
Device Name
Comments : add some specifics focus if necessary
Click on SAVE button
Click on the pen icon to edit your fields
We will play a moderating and protective role for you and your guests

Our professional rules : All opinions, reviews will be treated with mutual respect, unless they violate the aforementioned rules. If a guest personally attacks a host with words that are harmful, threatening with our mutual respect policy, his review will be cancelled Guest can not post graphic or disturbing photos, videos and other media in review section. Be aware that posting more than 5 reviews on the same day needs to be justified to our moderator, or it will be considered spam. For any [specific] inquiries please refer to the website address and telephone numbers.
Choose in the 6th sections what you want to recommend . Share local experiences with Entertainment section, best spots with Bars, Restaurants sections , guided walks with things to do section and more
Restaurant Name
Restaurant address
ZIP code
City
Country
Your opinion: tell about your experience and comments in this place
Phone number
Site web
Tags : Give key words to your guest about cuisine origins, main courses as tags as following : French, Italian, Chinese, Gastronomy, Meat, Fish, …
Click on SAVE button
Click on the pen icon to edit your fields